Frequently Asked Questions

1. What do you offer and why should I choose Blue Ridge Energies?

Blue Ridge Energies provides delivery of propane, fuel oil, and kerosene in addition to showroom sales and appiance installation.  Please see Heating Fuels in our Product and Services section of this site for more details.

We offer 24-hour emergency customer service, which means you have the security of knowing that we’re always there for your needs.

Blue Ridge Energies provides “autofill” delivery service.  We'll monitor your tank and deliver as needed.  Pre-approved autofill customers are also eligible to particpate in our budget billing program. 

We offer installation of our showroom products including hearth products (gas logs, mantels, and inserts) and other gas appliances (water heaters, generators, space heaters, gas grills, etc.) which can be purchased from our Lenoir, Boone, West Jefferson, and Sparta showrooms.  We also employ trained technicians to provide installation and maintenance services on our products.

Convenient payment options are available. We accept MasterCard, Visa, and Discover cards.  You may also pay online, by mail, credit card or bank draft, or in one of our local offices. Utilize pay by phone 24/7 or the convenient payment kiosks located at all Blue Ridge Electric district offices (Caldwell - inside foyer, Watauga/Ashe/Alleghany - drive through location.)

We work with each customer on an individual basis to help you find the right energy solutions for your home or business.  Our goal is to exceed your customer service expectations and provide the services and programs you need to simplify your life.

2. What is the price of a propane tank?

We provide propane tanks to our customers and a customer service representative can assist you in determining if any installation or lease fees apply. We also sell tanks to customers who prefer to own their own tank and take advantage of additional discounts.  Depending upon the tank size, you can expect to pay between $500 and $2,000 for your tank. (Additonal charges apply for an underground tank installation.)

We also sell fuel oil tanks and stands. Please contact your local Blue Ridge Energies office for pricing and installation.

3. When can my tank be installed?

We strive for timely service and are continually scheduling installations. However, installation times will vary depending on the time of year you request your tank installation. Summer installations can often be scheduled within one or two business days while winter installations may take as long as three or four weeks. A Blue Ridge Energies service technician will contact you to determine a convenient day and time when your tank can be installed.

4. Do I have to pay all at once?

Customers can pay in full or take advantage of our budget billing program that allows you to spread payments over a 12-month period.  Contact our office to review the budget billing program requirements.

5. Do you accept credit cards?

Yes, we accept MasterCard, Visa, and Discover cards.  We also offer the convenience of credit card draft. You may also use a credit card to pay by phone or pay online 24/7.

6. How much will it cost to heat my house/apartment/business?

There are many variables that affect heating costs. A typical usage pattern can often be determined after using fuel in your current setting for at least one year. Consideration must be made for weather conditions as mild or severe weather can significantly affect usage.

Heating cost variables include: amount of insulation, number of windows, square footage of the home, and individual usage.

7. What do I need to do if I am moving or selling my home?

Please contact our office to let us know your new address and when you will be moving.  We will dispatch a service technician to read your tank gauge and "lock" the tank if needed at that time.  If you have paid for any propane remaining in the tank, we will reimburse you.  If you need propane service at your new residence, we can enter a work order for you at that time as well. 

8. Where can I sign up for service?

You can apply for service right here on the website under the Customer Services section - Residential Application / Commercial Application or phone a representative at any time from this list of phone numbers:

Ashe County
Alleghany County
Avery County
Burke County
Caldwell County
Watauga County
Catawba County
Grayson County, VA
(336) 846-2421
(336) 372-1742
(828) 898-3884
(828) 437-1344
(828) 758-4401
(828) 264-3521
(828) 267-9944
(276) 773-9113