Delivery Service Options
With autofill delivery service we'll monitor your tank and schedule a delivery based on the system estimated percentage in the tank. Our autofill customers receive 24-hour emergency delivery service and will not receive an after hours or non-work day delivery charge if your tank runs empty and your account balance is current. Credit approved autofill customers are also eligible for our budget billing program.
Note: Our autofill delivery system calculates by heating degree days. These are the number of days that the average temperature for a particular day is below 65 degrees Fahrenheit. This is calculated by adding the highest temperature and the lowest temperature for that day and dividing that total by two. If that number is lower than 65, the difference between the two numbers is the heating degree day total for that day. This allows our system to estimate how much propane a customer is using during the winter.
"Daily Use Factors" are also part of our system to account for gallons being used for year round appliances, like water heaters, gas ranges, or gas dryers. Please let us know if you have propane appliances that require year round use.
Will Call Delivery
Will call or call in service allows you to manage when your tank is filled. We will work to deliver within three to five business days of when you place your order; however, severe weather or other unforeseen events could affect the wait timeframe. If you use propane, we recommend you monitor your tank gauge and place your order when your tank has between 25% to 30% remaining. This will allow us to route your delivery before your tank runs too low. Service charges will apply if "same day" service or afterhours service is requested. The link below further explains how to read your propane tank gauge.